privacy policy

1. overview

Wizzmo LLC ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service"). By using Wizzmo, you consent to the data practices described in this policy.

2. information we collect

Personal Information

We collect personal information that you provide directly to us:

• • Account Information: Name, email address, age, gender, university affiliation
• • Profile Data: Bio, interests, educational background, graduation year
• • Authentication: OAuth credentials (Google, Apple) for secure login
• • Communications: Messages, questions, advice, and support interactions
• • Payment Information: Subscription data processed through Apple App Store or Google Play Store

Automatically Collected Information

• • Device Information: Device type, operating system, app version, unique device identifiers
• • Usage Data: App interactions, feature usage, session duration, crash reports
• • Location Data: General location (city/state) for mentor matching (if permitted)
• • Analytics: User engagement metrics and app performance data

Cookies and Tracking

Our website uses cookies and similar tracking technologies to improve user experience, analyze usage patterns, and provide personalized content. You can control cookie preferences through your browser settings.

3. how we use your information

Service Operation

• • Connect students with appropriate mentors based on compatibility
• • Facilitate anonymous question submission and mentor responses
• • Verify mentor qualifications and maintain platform integrity
• • Process subscription payments and manage account billing
• • Provide customer support and respond to inquiries

Safety and Security

• • Monitor content for inappropriate or harmful material using AI moderation
• • Investigate and respond to safety reports and violations
• • Prevent fraud, abuse, and unauthorized access
• • Comply with legal obligations and law enforcement requests

Improvement and Analytics

• • Analyze usage patterns to improve features and user experience
• • Conduct research and development for new functionality
• • Send relevant notifications, updates, and educational content
• • Personalize content and mentor recommendations

4. information sharing and disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who help us operate our platform:

• • Supabase: Database and backend infrastructure
• • Apple/Google: App distribution and subscription processing
• • Cloud Storage: Secure data storage and backup
• • Analytics: Usage analysis and crash reporting
• • Email Services: Transactional and notification emails

Legal Requirements

We may disclose information when required by law or to protect rights and safety:

• • Compliance with legal obligations, court orders, or government requests
• • Protection against fraud, illegal activity, or security threats
• • Response to emergency situations involving imminent harm
• • Enforcement of our Terms of Service and Community Guidelines

Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

5. anonymity and privacy protection

Anonymous Mode

Wizzmo offers anonymous question submission to protect user privacy:

• • Questions can be submitted without revealing your identity to mentors
• • Anonymous mode can be enabled by default in user settings
• • Users maintain control over when to reveal their identity in chats
• • Technical safeguards prevent accidental identity disclosure

Safety Exceptions

While we protect anonymity, we may need to identify users in cases involving harmful, illegal, or threatening behavior to ensure platform safety and comply with legal requirements. Such disclosures are rare and made only when necessary for user protection.

6. data security measures

We implement comprehensive security measures to protect your information:

• • Encryption: Data encrypted in transit (TLS) and at rest (AES-256)
• • Access Controls: Role-based access with multi-factor authentication
• • Infrastructure: Secure cloud hosting with enterprise-grade protection
• • Monitoring: Continuous security monitoring and threat detection
• • Auditing: Regular security assessments and vulnerability testing
• • Incident Response: Established procedures for security breach notification

While we employ industry-standard security measures, no system can guarantee complete security. We encourage users to maintain strong passwords and report suspicious activity immediately.

7. your privacy rights

Access and Control

You have the following rights regarding your personal information:

• • Access: Request a copy of personal information we hold about you
• • Correction: Update or correct inaccurate information
• • Deletion: Request deletion of your account and associated data
• • Portability: Receive your data in a machine-readable format
• • Restriction: Request limitations on how we process your data
• • Objection: Object to certain data processing activities

Communication Preferences

• • Opt out of promotional emails while retaining service notifications
• • Manage push notification preferences through app settings
• • Control mentor matching and recommendation communications

Data Retention

We retain your information for as long as your account is active or as needed to provide services. Following account deletion, we securely remove personal information within 30 days, except where longer retention is required by law or for safety purposes.

8. children's privacy (coppa compliance)

Wizzmo is designed for users 13 years and older. We comply with the Children's Online Privacy Protection Act (COPPA):

• • Age Verification: Users must confirm they meet minimum age requirements
• • Parental Consent: Users under 18 must have parental or guardian permission
• • Limited Collection: We collect minimal information from younger users
• • Enhanced Protection: Additional safety measures for users under 18

If we discover that a child under 13 has provided personal information without parental consent, we will immediately delete such information. Parents who believe their child has provided information should contact us at privacy@wizzmo.app.

9. international data transfers

Wizzmo operates primarily in the United States. By using our Service, you understand that:

• • Your information may be transferred to and processed in the United States
• • US privacy laws may differ from those in your country of residence
• • We implement appropriate safeguards for international data transfers
• • Data processing complies with applicable international privacy frameworks

For users in the European Union, we ensure compliance with GDPR requirements through appropriate legal mechanisms and data protection measures.

10. california privacy rights (ccpa)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• • Right to Know: Request details about personal information collection and use
• • Right to Delete: Request deletion of personal information
• • Right to Opt-Out: Opt out of personal information sales (we do not sell data)
• • Non-Discrimination: Equal service regardless of privacy choices

To exercise these rights, contact us at privacy@wizzmo.app. We will verify your identity and respond within the time periods required by law.

11. changes to this policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or service features. When we make material changes:

• • We will notify users through in-app notifications
• • Email notifications will be sent to registered users
• • Changes will be posted on our website with an updated effective date
• • We will provide at least 30 days' notice for significant changes

Continued use of Wizzmo after notification constitutes acceptance of the updated Privacy Policy. If you disagree with changes, you may delete your account at any time.

12. contact information

For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

We are committed to resolving privacy concerns promptly and will respond to all inquiries within 30 days. For urgent safety matters, please use our in-app reporting features or contact support immediately.